language use in report writing thesis

On average, 41% of all calls each day were received during these 4 hours. From the context, try to guess what the meaning and purpose of the words/phrases in bold are. The titleof your report will depend very much on the subject matter, and will be very individual. Different steps in writing report 1. We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. The length of customer waiting time varied throughout the day. A THESIS PROJECT REPORT On “PROPOSED CONSTRUCTION OF CRICKET STADIUM FOR EASTERN RAILWAY AT BEHALA, KOLKATA, W.B.”This thesis is submitted in partial fulfillment of the requirements for the Degree of Bachelor of Architecture in UP Technical University, Lucknow Session (2006-2011) By: Shyam Sunder Singh B.Arch-10th Semester Roll No. It is a more formal way of saying 'to strongly suggest'. Although your choice of vocabulary is not as important for writing good reports as what you actually write about, to look professional you should you try the right type of vocabulary and not overuse the same words and phrases in your reports. Now that you understand the vocabulary, practise it by writing your writing your own report with these words/phrases. For example: Both the statistics and the call monitoring stem from the same 7 day period (4 May to the 11 May 2015). If you have already done the exercise on 'how to write business reports' (which explains what type of things to write about and how to structure them in a report), you don't need to reread the report below again. Resulting in them taking longer to deal with customer enquiries. It attempts to present the firsthand information of an incident or event. It appears to run a lot slower during periods of peak call volume when more analysts are logged on and using it. A Demonstration of X 9. Er hat mir wirklich geholfen. or check if something is possible? For example: Normally when writing a report, this is one of the things that you will want to talk about in your findings. Thesis in Language Research Essay Sample. We’ve even included an illustration to make it easier to understand. 'The number of drinks sold differed significantly between the afternoon and the evening. The findings of this report on the help desk's performance would strongly seem to indicate that there is a problem with dealing with customer calls only during the hours of peak call volume (between 5pm to 9pm on weekdays). Furthermore:(adverb) Like 'in addition', 'furthermore' is basically a more professional way of saying 'also'. Although there is no problem with using 'is/was caused by' in any report you write, it is good to vary the words and phrases you use (i.e. and what particular aspect(s) (if the report is on a product, is it looking at the design?, the usability?, the performance? It would not address:(phrase) The infinitive is to 'to address'. You can change your ad preferences anytime. Although having more staff taking customer calls at these times should reduce the average customer waiting time, it would not address the issue of customer enquiries taking longer to resolve at these times. Not stem from:(verb) The infinitive is 'to stem'. For example: And these types of verbs are not generally used in formal writing. See our User Agreement and Privacy Policy. Indicated that:(verb) The infinitive is 'to indicate'. The art of good writing is to not repeat the use of the same words or phrase too many times. This will make the language you use more varied in the report, which is good. The report helps in recording the events of importance that occur in our day-to-day life. Stand out:(phrasal verb) This means that something was more noticeable than other things or significantly different from expected. The monitoring of customer calls seems to confirm this. But it doesn't mean 'to suggest' (where you are less sure about your speculations). If you do use it, 'stand out' normally comes after 'one thing that' or 'one of the things that' and then the thing you want to tell them about. 'A series of interviews were performed with customers.' If you don't explain these things in the very first paragraph you write, you are increasing the likelihood that the people reading the report will get confused or misunderstand things you have written in the rest of the report. Megan Bowler. The findings would appear to demonstrate that this issue is caused by two main reasons: The first (and most important) reason is that there appears to be a problem with the help desk's customer application system. Follow us on or on Twitter or on Google +. 2. If you wish to opt out, please close your SlideShare account. The writing is concise with specific wordings and formulations. Of the 1506 customers who left a rating for the help desk in the survey, 1254 of those rated the service as bad or terrible. The findings which are contained in this report are predominantly based on a combination of statistics from the help desk's call management system (CallCom) and random monitoring of calls (100 in total) between customers and help desk analysts. The following report evaulates the performance of a help desk in a small bank. 'it doesn't deal with'). If you require any clarification or further information on the report, please do not hesitate to contact myself (James Smith) by email (jsmith@suttonbank.com) or by phone (01535 666541). For example: If you have questions along the way, meet … It is basically a more formal way of saying 'to show'. This section will greatly expand in your final thesis; here, you list references used in your preliminary research. The following report evaluates the current performance level of our customer help desk based in Pudsey, Leeds. It would appear that this is the main factor causing the longer waiting times that customers are experiencing. For an English thesis proposal, you will most likely be using MLA (Modern Language Association) style, which uses the title Works Cited for bibliographical reference lists. Bachelor In Architecture Final year Thesis Report. For example: Biased language is not acceptable in academic writing. The findings which are contained in this report:(phrase) The phrase 'the findings which are contained in this report' is used in the procedures section. Undertake a training programme for part-time help desk staff to improve their knowledge and speed in dealing with customer enquiries (especially more complex enquiries). When the answer is correct, this icon will appear next to the answer. Avoid personal or familiar language. 0608881041 APEEJAY School of Architecture and Planning Greater Noida, Uttar Pradesh www. Assemble the thesis/project report in this order: If the report you are writing isn't based on an evaluation, then you should change this (e.g. ', Resulting in:(phrase) In a report or any type of formal writing, you will probably use 'causing' quite a few times. Conducting:(verb and noun) The infinitive is 'to conduct'. During these peak hours, the average waiting time for customers was nearly 10 times higher than during other times of the day (from an average of 25 seconds to an average of 3 minutes and 44 seconds). If you continue browsing the site, you agree to the use of cookies on this website. when, where and how to use it etc...). Do not directly address the reader and do not ask rhetorical questions. Chart showing the average customer weekday waiting time and the average percentage of calls received during the period of the study. So besides using 'in addition', I would recommend that you also use 'furthermore'. This can be used for both what people said verbally and in writing. You should use this phrase to start this section.

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